• Right of withdrawal, refund and exchange
1. Cancellation and exchange
1.1 Once an order has been placed via our website, you can cancel or change your order by sending us an email.
1.2 Once an order has been packed, it can no longer be canceled or changed; instead, the order must be returned to us in accordance with paragraph 10 below. As our goods are shipped from Asia, longer transit times may occur, which are beyond our control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can still inform us of your cancellation beforehand. To guarantee the fastest possible return, please send us proof of shipment.
An early refund is possible no earlier than 16 weeks after receipt of the order if the goods are not received.
1.3 Since we operate with a fully automated system, orders are processed immediately after submission. Therefore, it is unfortunately not possible to interrupt the shipping process until delivery, meaning that a refund before receiving the goods is only possible up to 24 hours after ordering.
2. Returns and Refunds
2.1 Our return policy is part of these terms and conditions, which you use to access and use our website.
2.2 If you are not completely satisfied with your order, you can send us an email informing us of the product to be returned and send the product back to us. The cancellation period is 30 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.
2.3 Return shipping costs are to be covered and paid by the customer.
2.4 The product must have been received by us in order for the customer to be entitled to a refund. We will inspect the returned product upon arrival.
2.5 You must ensure that the product is returned to us in the same condition as when you received it and that it is properly packaged. The product must be unused, the product labels must not have been tampered with, and the product must be in its original packaging. If a product is returned to us in an unsuitable condition, we reserve the right to refuse the return. If a product is returned to us in a damaged condition, we reserve the right to refuse the return.
2.6 Our processing time for returns depends on your order.
2.7 If we are satisfied with the condition of the returned product, we will send you an email approving your return. A refund will be issued shortly to the payment method used for the order after we have sent you notification of the approval of your return. There is no charge for storing the product.
2.8 The cancellation is complete when the physical goods have been received by us.
2.9 Since our goods are shipped from Asia, delivery times may be longer than usual, which are beyond our control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can still inform us of your cancellation beforehand. To guarantee the fastest possible return, please send us proof of shipment. An early refund is possible no earlier than 16 weeks after receipt of the order if the goods have not been received.
3. Steps to cancellation
1. Please request the cancellation form from our support team and return it to us completed, signed and scanned.
2. Send the goods to the following address:
Name: Yunling-lingwen
Number: 15999546596
Address: Room 201, NO.2 Zhongwuwei shangyue 2nd street,Dongcheng, Dongguan, Guangdong, 523000 China
Please use only a return shipping method with a tracking number so we can process your return. This way, you inform us of the return in advance, and the received goods can be clearly matched to the correct order. This is the only way we can guarantee a prompt refund. Once we receive your return, we will be notified, and the refund can be issued. Please use only a shipping method with a tracking number for your return so we can process it correctly.
1.1 Once an order has been placed via our website, you can cancel or change your order by sending us an email.
1.2 Once an order has been packed, it can no longer be canceled or changed; instead, the order must be returned to us in accordance with paragraph 10 below. As our goods are shipped from Asia, longer transit times may occur, which are beyond our control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can still inform us of your cancellation beforehand. To guarantee the fastest possible return, please send us proof of shipment.
An early refund is possible no earlier than 16 weeks after receipt of the order if the goods are not received.
1.3 Since we operate with a fully automated system, orders are processed immediately after submission. Therefore, it is unfortunately not possible to interrupt the shipping process until delivery, meaning that a refund before receiving the goods is only possible up to 24 hours after ordering.
2. Returns and Refunds
2.1 Our return policy is part of these terms and conditions, which you use to access and use our website.
2.2 If you are not completely satisfied with your order, you can send us an email informing us of the product to be returned and send the product back to us. The cancellation period is 30 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.
2.3 Return shipping costs are to be covered and paid by the customer.
2.4 The product must have been received by us in order for the customer to be entitled to a refund. We will inspect the returned product upon arrival.
2.5 You must ensure that the product is returned to us in the same condition as when you received it and that it is properly packaged. The product must be unused, the product labels must not have been tampered with, and the product must be in its original packaging. If a product is returned to us in an unsuitable condition, we reserve the right to refuse the return. If a product is returned to us in a damaged condition, we reserve the right to refuse the return.
2.6 Our processing time for returns depends on your order.
2.7 If we are satisfied with the condition of the returned product, we will send you an email approving your return. A refund will be issued shortly to the payment method used for the order after we have sent you notification of the approval of your return. There is no charge for storing the product.
2.8 The cancellation is complete when the physical goods have been received by us.
2.9 Since our goods are shipped from Asia, delivery times may be longer than usual, which are beyond our control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can still inform us of your cancellation beforehand. To guarantee the fastest possible return, please send us proof of shipment. An early refund is possible no earlier than 16 weeks after receipt of the order if the goods have not been received.
3. Steps to cancellation
1. Please request the cancellation form from our support team and return it to us completed, signed and scanned.
2. Send the goods to the following address:
Name: Yunling-lingwen
Number: 15999546596
Address: Room 201, NO.2 Zhongwuwei shangyue 2nd street,Dongcheng, Dongguan, Guangdong, 523000 China
Please use only a return shipping method with a tracking number so we can process your return. This way, you inform us of the return in advance, and the received goods can be clearly matched to the correct order. This is the only way we can guarantee a prompt refund. Once we receive your return, we will be notified, and the refund can be issued. Please use only a shipping method with a tracking number for your return so we can process it correctly.